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Privacy and Cookies

Balance Me knows that you care how information about you is used and shared, and we appreciate your trust and want you to feel confident in our services and security as it relates to your personal information. This notice describes our privacy policy. By visiting Balance Me, you are accepting the practices described in this Privacy Notice. We have taken great measures to ensure that your visit to our Website is an excellent one and that your privacy is constantly respected.

What personal information do we gather?

The information we learn from customers helps us personalise and continually improve your shopping experience at Balance Me. Here are the types of information we gather.

Information You Give Us We do not collect Personal Information about you, except when you provide it to us. If you would prefer we do not collect any Personal Information from you, please do not provide us with any such information.

We receive and store any information you enter on our Web site or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customising future shopping for you, improving our store features, and communication with you.

Automatic Information We receive and store certain types of information whenever you interact with our Website. For example, like many web sites, we sometimes use "cookies," and we obtain certain types of information when your Web browser accesses our Website.

E-mail Communications To help us make e-mails more productive to improve service and your shopping experience, we sometimes send you newsletters of our services and products, notifications of changes to our policies, and order confirmations. If at any time, you do not want to receive e-mails from us, other than order notifications and receipts, please adjust your "Subscription" preferences by logging into your account or reply to our email by clicking on the unsubscribe@balanceme.co.uk option.

What about cookies?

Cookies are alphanumeric identifier text files that we transfer to your computers’ hard drive through your Web browser to enable our systems to recognise your browser and to provide features such as storage of items in your Shopping Cart between visits. Cookies can be disabled via your browser.

Do we share the information we receive?

We respect your privacy and appreciate your business. At no time do we ever provide your account contact or payment information to any third party vendor, associate or service provider unless absolutely necessary in order to complete your transaction and order. However, we may share or transfer Personal Information and non-personally identifiable information with or to our affiliates, licensees and partners in order to:

  • Enhance this Website
  • Assist in the development and design of similar sites run by our affiliates and partners, and
  • Enable them to undertake marketing activities on our behalf.

Such third parties may not use your Personal Information for any other purposes.

Third Party Targeting Cookies or Advertising Cookies

These cookies are used to delivery adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. These cookies are placed by advertising networks with our permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by other organisations.
The only time these cookies would enable us to share personal information such as your name, address, telephone number or email is when you have given consent for your personal information to be passed on to trusted third parties.
We currently use third party targeting cookies ot advertising cookies provided by the following advertising partners. You can find out more information about these cookies and the opt-out details by clicking the following links: http://webservices.sub2tech.com/optout/2S_TC_optout.aspx

How secure is information about me?

Your information is stored in a secure database, except credit and debit card information which is not stored anywhere within our database or sites. Payment is made using a third party merchant Sage Pay and they are responsible for your details and use high security connections SSL. If you have any concerns or enquiries about your credit or debit card details then please contact the payment merchant.

Which information can I access?

Balance Me gives you access to a broad range of information about your account and your interactions with us for the limited purpose of viewing and, in certain cases, updating that information.


This Website may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this Website. We encourage you to read the privacy policies of these other websites.

Conditions of use, notices and revisions

If you choose to visit Balance Me, your visit and any dispute over privacy is subject to this Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the law of England and Wales. If you have any concern about privacy of your personal information as used and collected within our Website, please Contact Us, and we will try to resolve it.

We may revise this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post the revised policy here. As we may make changes at any time without notifying you, we suggest that you periodically consult this Privacy Policy. Please note that our rights to use your Personal Information will be based on the privacy policy in effect at the time the information is used. If the preceding sentence is deemed to violate applicable law, the privacy policy in effect at the time your Personal Information was collected will apply.

Information you give us You provide most of such information when you search, buy, order, post reviews, or other methods of communication via our Website or email to Balance Me. As a result of those actions, you might supply us with such information as your name, address, and phone numbers.


Please Contact Us if you have any questions regarding our Conditions of Use, Privacy Policy, or other policy related material.


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